Frequently Asked Questions

Everything you need to know about our premium floral supplies and delivery.

What is the best way to soak OASIS® Floral Foam?

To ensure maximum water absorption, use the 'float-soak' method. Place the foam on top of a basin of water and let it sink naturally. Do not force it underwater, as this can create dry air pockets in the center.

How long will my flowers stay fresh in your foam products?

OASIS® Floral Foam is designed to grip stems securely and provide a continuous water source. When used with floral preservative, it can extend the life of your arrangements by up to 50% compared to plain water.

What are your shipping rates and delivery times?

Standard shipping typically takes 3-5 business days. We offer flat-rate shipping on most orders, and free shipping is available for bulk orders over $150 within the contiguous United States.

Do you offer eco-friendly or biodegradable options?

Yes, we are committed to sustainability. We offer the OASIS® TerraSculpt and Bio Floral Foam lines, which are designed to be more environmentally friendly while maintaining professional performance.

What is your return policy for damaged items?

If your order arrives damaged or defective, please contact our customer service team within 48 hours of delivery. We will provide a full refund or a replacement at no additional cost.

Can I place a wholesale order for my floral business?

Absolutely. Professional florists and event planners can apply for a wholesale account through our 'Trade' portal to access bulk pricing and tax-exempt purchasing.